The Maintenance and Technical Support Centers Management Program
work fields
UDN assists you to create and manage maintenance orders, starting from receiving the complaint from your customer, attached to the specifications of its device and faults, which end up converting the maintenance order to an invoice with all the data of the device and customer data. You can specify the date for receiving the device and notify the customer on this date via SMS text messages. And calculate the costs of all spare parts used in the maintenance order, whether they are linked to a special purchase order for this customer, or they were called from the stock, with the availability of a variety of reports to follow up on cases, dates and financial movements for each account maintenance order.
Add maintenance orders and track maintenance operations
After creating a maintenance order for a customer, the customer's account is linked to his maintenance order, while covering all the details about the product to be maintained, and does the warranty period include or miss it? You can adjust maintenance orders according to the stage you have reached, and providing your customer with the developments of his maintenance process through a SMS text message or via email.
Calculate maintenance costs and estimate your net profits
When adding spare parts to the maintenance order, the costs are mentioned in the form of a purchase order or calculated automatically by simply disbursing a spare part of the stock, and UDN helps you calculate the different operating costs and register them as additional expenses in the maintenance order, to reach the full cost of the maintenance process, and compare it with what it is received from you During bills, therefore knowing a net profit from each maintenance independent maintenance, and from all your registered maintenance operations.
Send and print your maintenance center bills
You can send the qr code to your customer or receive it after printing, explaining the details of the device and faults that have been repaired, and you can also calculate the payments provided by customers before the end of maintenance operations, and you can apply the discounts you want to your maintenance services, and many One of the multiple advantages provided by the UDN electronic billing program.
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Earn the loyalty of your customers and guarantee their return to you again
By creating the customer file, it maintains the specifications of his devices and the date of the faults that were maintained for him, showing next to the date of each maintenance process. The customer's file and his communication data also help you to follow up with the customer post -maintenance stage to maintain the safety of his device for the longest possible time, and the communication data also facilitates you to direct your marketing campaigns and target him. UDN allows you to give the customer to browse his file, follow up on maintenance orders and receipt dates specified for his devices.
The receipt dates were completed for each maintenance order and informed by customers and technicians
Try the program nowWhen setting a date for a maintenance order, UDN alerts customers via a SMS text message or by email, and the services provided to customers do not stop at this point, as a technical appointment responsible for each maintenance state is available, you can continue to sponsor the performance of the required well, and UDN allows you to send Messages for technicians as well as to customers, to inform them of their responsibility for a specific device, and to follow up on the maintenance and directive updates.
Send purchase orders to suppliers in time and avoid inventory deficit
With your stockpile of spare parts to finish, UDN sends a notification to you, in order to hurry to the matter of buying spare parts that you need, and of course it is easy for you to track your stock either through the expiration date or through the serial number, in addition to the ease of the inventory process on the program comparing your actual stock What is registered on the system.
Make the accounting reports of your maintenance operations easier
UDN Sales Management ProgramIntegration between the various UDN system applications allows you to follow your daily restrictions that are entered in your account automatically for any process or financial procedure that you implement on the account, in addition to a guide to accounts to coordinate an automatic organization tree to display all of your center accounts with all movements within the account, in addition to To the possibility of introducing your center's expenses from purchases, salaries, periodic expenses, etc., in addition to issuing closing accounting reports that clarify the financial position of the maintenance center at the end of each year.
Why is it prepared?Udn
A perfect partner for your business?
Find out how the UDN system helps you manage your business efficiently and effectively
Technical Support
Available for free
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Get free technical support from a dedicated team to answer your inquiries and help you if you have any problems; By communicating through the phone or email throughout the day, to ensure that you have a perfect experience when using the UDN system.
Safety
Protection
The UDN system pays great attention to the safety of your data on our servers, so we use fully secure servers and coded with SSL 256 Bit technology with several layers of protection, as well as the presence of servers in two different continents with additional safety measures for their sites and strong restrictions on data access, in addition to copies Periodic reserves.
Dedicated
In full
UDN Sales Management Program
Dependence of the system in line with your field by activating the required applications only, and allocate the interface to suit your brand identity and colors, in addition to modifying the billing templates, price offers and other publications to obtain an ideal experience dedicated to your needs.
Easy interface
the use
Easily manage your business with many features and tools that are included in an easy -to -use interface with simple steps, as you do not need to have a deep knowledge of institutional resource planning systems or complex accounting methods in order to work on any of the system applications.
time saving
And effort
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Follow your business indicators accurately and make your operations effectively in simple steps without taking a lot of time or making a great effort in implementing them, thanks to the simple user interface and the automatic operations that characterize the UDN system.
from which place
And at any time
For being a cloud system on fully secure servers, you will always find UDN within your reach to help you manage your business effectively around the clock and throughout the week, with the possibility of issuing bills via the desktop application in the event of interruption of the Internet. Follow your business and run it anywhere and at any time via any device available to you.
Updates
Free patrol
UDN is constantly developing the entire system and updating its applications and features to keep pace with business requirements, including adding new features and tools that will facilitate the management of your business effectively, while you will get all these updates for free.
price
economic
Get an integrated system that includes all the applications you need to meet all the needs of your business with a simple monthly subscription without the need for additional payments for each application separately, as well as technical support from specialists and continuous updates for free.
