The Top 10 Knowledge Base Software For 2022

Udn Webber

Expansion Account Executive

Are you looking for the best knowledge base software?

Having an efficient knowledge management system is crucial since it helps you digitally store tons of important company and project-related documents.

Additionally, it helps customers find quick solutions to their problems.

Speaking of an instant solution, wouldn’t it be great if you could find the perfect knowledge base software in just a few minutes? Well, you’re in luck!

We’ve narrowed down the ten best knowledge base software from the hundreds of knowledge base tools out there in 2021. We’ll cover their key features to help you decide which one suits your needs best.

A knowledge base is a database containing detailed information and guidelines about a company’s product, service, or project.

( Note: If you already know what a knowledge base is, and how it works, you can jump directly to our top 10 list here.)

Remember the days when your gadgets came with bulky user manuals, which usually ended up in the trash?

A knowledge base system is a modern-day solution to those manuals.

The primary purpose of a knowledge center is to educate or instruct your customers or team members about your product or service and answer all their burning questions. That’s why a knowledge base system is usually also called a self-service portal .

Additionally, a company knowledge center can be public or private, depending on its purpose. For example, any online knowledge base for your customers is public.

However, a company knowledge base for your internal team might be private. You don’t want to reveal your secret sauce, do you? 🙊

Knowledge management software is an online platform that stores important company and project-related data. This will help your customers or employees access and share it at any time.

This way, whenever someone needs help, they can access the relevant knowledge base articles.

The result?

Better customer experience and increased customer satisfaction.

You know what they say: If you don’t appreciate your customers, someone else will.

However, remember that not all knowledge bases are for customers. Many companies also use a knowledge base to store important internal company and project-related data.

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What separates UDN Task Manager from the rest of the tools on this list is that it isn’t just an outstanding knowledge base tool.

UDN Task Manager is one of the leading project management and knowledge base tools available.

With a host of features, it’s got everything an in-house or a remote team needs to store and organize their work.

This fully-fledged, user-friendly project management tool has tasks , Timelines , and even Goals to go alongside your Docs .

Additionally, you can use it as a searchable internal or external knowledge base, or you can use it to replace all or some of your team productivity tools.

Here are the features that make UDN Task Manager the best knowledge base software:

Losing track of documents when dealing with colossal knowledge bases?

We get it.

We aren’t all as organized as Monica:

Adding relationships or related tasks in UDN Task Manager Docs

😉

Take your Docs to the next level by using these formatting features:

Typography options in UDN Task Manager Docs

formatting freedom as you please. 😌

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2. Document360

Document360 separates their knowledge bases into self-help articles to empower customers and private knowledge centers for your team.

Do you spend hours browsing through articles looking for the correct answer?

Well, Document360 can spare you this trouble with their advanced search functionality.

This knowledge base software comes with an AI-powered search engine that gives you the best-matching results for your queries from their database of articles.

This feature lets you create multiple categories and subcategories to organize and display groups of similar topics. You can also easily rearrange or move topics with a simple drag-and-drop UI.

Monica would be proud of such robust categorization!

Feeling intimidated by code-heavy documentation?

The markdown editor helps you focus on writing text the way you want and simplifies content creation.

WYSIWYG (What You See Is What You Get) helps writers create knowledge base articles with great style and absolute ease. Like Microsoft Word, it’s user-friendly.

It also supports inline HTML, code blocks, tables, links, images, videos, callouts, and more. It also comes with a live preview plan where you can view the final page before publishing it.

Document360’s knowledge base analytics provide valuable insights on customer concerns related to your product or business. This way, you can create a customer knowledge base that truly addresses your customer’s queries.

Ever wonder where your readers are from and how you can support them better?

Fortunately, the overview screen in Document360 displays information about the different countries and target audience of your knowledge bases.

These metrics can help you identify your key demographic and understand which areas need brushing up to make your knowledge base more relevant.

Additionally, this information is supported by visually descriptive graphs to give you the gist in one glance.

6. Zendesk

Zendesk is a knowledge management software that allows both the support agent and customer to access support articles with their intuitive search option easily.

With Zendesk knowledge base software, customers can quickly resolve their queries by accessing the database of frequently asked questions.

This way, your agents won’t have to raise a support ticket, and they’ll have more time to attend to other issues (or squeeze in another 30 minutes on their lunch break).

Zendesk is a knowledge management software that’s not only user-friendly but also incredibly accessible. It gives you the freedom to translate your articles into over 40 different languages. The translation feature ensures that every customer gets a personalized experience.

Agents in the support center can create and edit articles in the knowledge base using rich text formatting options. From adding bulleted lists to headings to image links, these formatting options help you organize and structure your information the way you want.

Additionally, the app also has keyboard shortcuts, making document management even more convenient.

Zendesk also has a chatbot called Answer Bot . 🤖

This can help customers find the correct answers in a live chat using artificial intelligence.

It can be integrated on various support channels like chat, messaging, email, Slack, and more. This reduces the response time for customers and makes them feel more valued, even when the customer agent is offline.

Additionally, your employees won’t nervously eye their devices for missed notifications every time they go for a quick break.

7. HubSpot

HubSpot helps you build a robust knowledge base of information and help center articles based on your customer’s most frequently asked questions.

This knowledge base software is optimized for advanced searches to help you reach the correct answer quickly and efficiently.

The built-in reporting dashboard measures the impact of your knowledge base and self-help articles.

With this feature, you can view customer feedback and analyze their data usage to make your knowledge base more useful. This way, you can identify where there’s room for improvement rather than turning it into a house full of complaints. 😥

HubSpot also lets you customize the look and feel of your knowledge base. This way, you can create unique knowledge bases that seamlessly integrate with your brand’s tone and ethos.

Additionally, your customers can easily recognize that the knowledge base belongs to your company.

HubSpot’s free CRM tool automatically marks which support articles have been viewed or opened by customers. This data gives your team insights into which articles shouldn’t be sent to your customers to provide them with a spam-free experience.

Without the feature, you might annoy your customers. We don’t want that, do we? 👀

The CRM tool also reduces the need for back-and-forth communication and helps your team be more productive.

8. Zoho Desk

Zoho Desk collates support articles and FAQs in their knowledge management system to bring down the issues and keep up the excellent customer service.

This ensures that customers don’t always have to rely on an agent’s availability. It also creates a self-sufficient system to get the answers they need.

Forums allow your customers to share their ideas, feedback, and other relevant information that may help you serve them better.

And the communities feature in Zoho’s knowledge management system can help both your employees and customers.

How?

Customers can use the self-service portal to ask any common question and get answers immediately, while your employees can note these queries and add them to the FAQs.

Additionally, these communities can help you gain a deeper understanding of customer behavior and help you create an integrated knowledge base.

Advanced response editor lets you respond crisply and quickly to your customers. This feature also comes with valuable snippets and intuitive keyboard shortcuts.

Moreover, you can get your teammates’ inputs and suggestions to draft a better response. Simply mark the entire conversation thread as ‘Private’ and forward it to them for context.

This way, you can deliver well-informed customer service and reply at a faster rate.

After all, it’s no fun leaving anyone on ‘read’!

Would you gift a smartphone or a bike or a to a one-year-old?

Technically you could, but would they have a use for them? Probably not.

Similarly, you shouldn’t cater to your advertising-based client in the same way as your software-related brand. Fortunately, Zoho Desk lets you customize the look for each of your brands separately.

This way, you can set up different knowledge base articles for every brand based on their FAQs and queries.

10. HappyFox

HappyFox is a user-friendly knowledge base software that stores and hierarchically organizes all your information.

The app ensures that customers find the answers they’re looking for instead of getting lost in the web of infinite data. It even has an open-source customer support tool for iOS developers called HelpStack.

Here are some other features of this knowledge base software that can help you create a happy customer experience.

Their content management system is pretty simple and lets you create articles, sections, sub-sections, embed images/videos, attach files, and more.

You can even save articles as drafts and go back to editing them when you want to. The articles are also easily shareable on social media.

This way, you can forward useful article links in a few clicks rather than flooding someone’s device with multiple screenshots.

HappyFox also auto-generates suggestions whenever you type into the search bar.

As a result, you can refer to specific knowledge base articles or forum posts without wasting time.

And sometimes, the autocomplete functionality can help customers find additional information or alternatives to help them with their queries.

This knowledge base software is fully optimized for mobile devices (iOS and Android) and can be easily viewed on the go.

The responsive mobile interface allows both your customers and employees to access all the knowledge base articles right from their mobile. This means you can click links without zooming in or squinting your eyes!

Build Your Knowledge Base With UDN Task Manager

Knowledge base tools are an integral component of your company’s workflow.

They can help reduce training times, supplement your service desk, and safely store company information for future use.

Each of these ten powerful tools brings something unique to the table as a knowledge management solution.

Which of them do you think is best suited to your workflow and business needs?

(Psst… here’s a hint: it rhymes with ‘quick pup!’)

With excellent document formatting features, detailed organizational capabilities, and advanced sharing options, UDN Task Manager has everything you need from a knowledge base solution.

Switch to UDN Task Manager for free today, a software for anyone to easily build the perfect knowledge base.