Top 14 Incident Management Software for 2022

Udn Webber

Writer

With most businesses depending on IT systems these days, any event that disrupts those processes (aka an incident such as a server crash or a virus) can bring their show to an absolute standstill.

Fortunately, you can use incident management software to get instant alerts when an incident occurs and to track issues and bugs.🕵️‍♀️ 🐞

Issue tracking refers to reporting and managing issues like a software bug , new feature request, or data security risk.

It lets you identify and manage coding issues to ensure you’re not bitten by the same bug twice and resume normal service operations without losing your client’s time or the company’s dime!

In this article, we’ll discuss what incident management software is and highlight 14 terrific incident management software , including their key features, pricing, and customer ratings.

Let’s get started.

What Is Incident Management Software?

The incident management process starts with an end-user reporting an issue that seems to have ruined their day!

It usually ends with an IT person glued to their desk for hours or even days before tracking and resolving the issue troubling the end user.

But with incident management software, you can report, manage, and resolve any significant incident with more efficiency (and with less wasted time, yelling, crying, and nail-biting). 😬

Incident management tools can simplify your service workflow, from logging and categorizing issues to ticket creation and closure. In addition, they help companies establish a clear connection between issues, software bugs, requests, and incidents, making their work a lot easier.

Here are some key benefits of using incident management software tools:

Without further ado, let’s explore some of the best incident management tools and software that helps you keep a close watch on your customer requests and issues. 📋👀

Top 14 Incident Management Software for 2021

Here are the top 14 incident management software tools available today:

1. UDN Task Manager

UDN Task Manager is one of the highest-rated productivity and incident management tools used by teams in small and large companies.

We’ve partnered with the San Diego Padres to streamline their IT team’s efficiency on and off the field! ⚾️

With this agile project management tool , you can set priorities and make them transparent to the team, and you can resolve bugs in batches by adding custom Tags .

This way, you can restore normal service operations quicker, help minimize future interruptions and incidents, and keep your incident team’s spirits high. 🤜⚡️🤛

Here are a few ways besides reporting incidents that UDN Task Manager can help you with incident management process:

UDN Task Manager has a feature-rich Free Forever Plan that supports unlimited members and tasks. Paid plans start as low as $5/month per user.

2. AlertOps

AlertOps offers you smart features for countering and crushing all kinds of incidents like service outages, data breaches, malware attacks, and more.

This incident management software helps you run a tight ship and prevents your team from drowning in a flood of customer complaints.

Unfortunately, you won’t map out that idea with this app since AlertOps doesn’t come with mind maps.

It seems like it won’t be all smooth sailing after all! 😅

AlertOps has a free plan, and paid plans start at $8/user per month.

3. GitLab

GitLab is an incident tracking software that lets you triage incidents in a list view and gives your team all the necessary information they need to stomp out bugs.

The incident management system lets you create a corrective action plan, which essentially lays down the steps that your team can follow to resolve similar issues in the future.

This way, your team won’t have to undergo the difficult process of resolving the same issue again. But, unfortunately, it can be pretty hard to get to grips with the tool since it’s super complex to use.

GitLab has a free plan, and paid plans start at $19/user per month.

4. Datadog

Datadog helps your team identify, manage, and track incidents with their centralized user interface and incident responses tools.

This incident reporting software lets you create automated workflows and allows you mute all alerts with a single click during system maintenance and updates (or when you want to catch a quick power nap). 😴

Unfortunately, the reports are relatively basic, so you might need a different tool for data visualizations.

Datadog has a free plan, and paid plans start at $15/host per month.

5. Freshservice

Freshservice can help any incident manager identify bottlenecks in their incident management workflow.

The app also offers insightful reports and tons of integrations with various other business applications like MS Teams, Jira, Zapier, and more.

Too bad that it doesn’t offer any free plan, though. 😬

Let’s see if it can still keep your customer relationships fresh .

Freshservice offers paid plans starting at $20/user per month.

6. HaloITSM

HaloITSM is aligned with the ITIL process and assists teams with risk management by tracking incidents and investigating their root cause.

It systematically stores the information related to all the incidents that have ever occurred.

This way, if a related incident pops up and says, “ hello, it’s me, again, ” you’ll have all the info you need to resolve it in an instant.

And your team can stand there with a golden halo for all that quick help. 😇

Unfortunately, it doesn’t have too many native integrations, so adding to your existing workflow could be challenging.

Request a custom quote from HaloITSM.

7. Issuetrak

Issuetrak is a powerful incident management app that helps you with issue tracking, complaint management, and ticketing.

The app automatically escalates issues if any team member hasn’t addressed them. This prevents your team from missing any issues or customer service targets!

In other words, it helps you douse the fire so that you don’t end up burning bridges with your client. But, unfortunately, you have limited customization when it comes to assignees.

Request a custom quote from Issuetrak.

8. Opsgenie

Opsgenie , included under Jira Service Management, notifies your team about new incidents via multiple channels (email, SMS, mobile push, and more) so that they can take it up right away.

It also uses robust incident reporting and analytics to highlight severe issues and give you an overview of your team’s performance.

However, you can’t make bulk edits across task statuses and assignees with this tool.

It looks like this genie may not have the power to grant all of your incident management wishes…🙊

Opsgenie has a free plan, and paid plans start at $11/user per month.

Opsgenie is a part of Jira service management. If you want a deeper look at Jira, check out our in-depth Jira review .

9. PagerDuty

PagerDuty is an incident management software that aims to improve customer experience with insightful incident learning and end-to-end response automation.

It helps teams identify changes or errors that are the likeliest culprits of incidents. This incident management software comes on duty when anything seems out of order.

However, the free plan is limited, which means you’d have to opt for the pricey-paid plans.

PagerDuty has a free plan, and paid plans start at $23/user per month.

10. ServiceDesk Plus

ServiceDesk Plus gives you the ultimate control when managing IT issues to fix your client’s plight and saves your team from sleepless nights.

How does the incident management app do this? By giving you access to a knowledge base of articles on advanced technical solutions.

You can also keep your clients informed on issues with automated notifications.

This way, you can avoid long email threads! 😄

Unfortunately, it has minimal reporting capabilities.

Request a custom quote from ServiceDesk Plus.

11. SolarWinds

SolarWinds Service Desk is an incident management solution that empowers teams with automated processes.

However, you can’t visualize your incident workflow progress since the app doesn’t have Gantt charts .

Let’s see if this tool can help you wind up your work early and efficiently…

Request a custom quote from SolarWinds.

12. Spiceworks

Spiceworks is a web help desk software that helps IT teams to track, manage, and close every incident.

It drives service desk teams towards success instead of being driven crazy by endless requests and issues.

Too bad that it doesn’t come with a kanban board which means you can’t group tasks by status, assignee, priority, and more. 🤷

Still think this tool can add some spice to your incident management workflow?

Spiceworks is a free incident tracking software.

13. Splunk Technology

Splunk Technology is a problem management tool that automates incident responses by routing a particular incident type to the right team member. This essentially reduces service downtime (and gives your customers more time to applaud your efforts)!

However, as it’s super-comprehensive, it also has a very steep learning curve and is expensive.

Request a custom quote from Splunk Technology.

14. Zendesk

Zendesk is an incident management system software that lets you solve customer complaints and increase customer satisfaction by connecting multiple incidents to one problem ticket. Additionally, the agent can address that particular problem ticket and resolve multiple issues at one go.

Unfortunately, it’s hard to export your data to other tools.

Will this incident management system help your team become more Zen? 💆

Zendesk offers paid plans starting at $19/user per month.

Minimize Issues, Maximize Profits

With incident management software, your IT team can automate ticket assignments and use pre-built response templates to boost productivity further.

And while we did mention some decent apps, UDN Task Manager is by far the most comprehensive tool that’ll keep your IT system and customer base stable.

With this product management software , you can manage incidents, classify them based on incident severity, stay on track with Goals , and keep track of your team’s performance with Table Widgets .

In short, get the perfect solution to all the IT nightmares keeping your clients (and you) up at night!

Switch to UDN Task Manager for free to avoid stalling and keep your organization running smoothly like a well-oiled machine.