Top 15 Issue Tracking Software for 2022 (Features, Pricing)
Udn Webber
Editorial Coordinator
Keeping customers happy is easier said than done, especially if you have a large customer base.
After all, running a business isn’t a piece of cake! 🍰
Fortunately, you can use tools like issue tracking software to establish a workflow to identify, monitor, and resolve customer concerns. This way, your customers end up happy instead of hitting a dead end .
In this article, we’ll discuss what issue tracking software is and highlight the top 15 issue tracking tools available today.
Let’s go.
What Is Issue Tracking Software?
Issue tracking software lets you follow the progress of every customer ticket or issue until it’s successfully resolved. Even your internal team can report a software bug or issue using an IT issue tracking system.
But what exactly is a ticket?
When a customer reports an issue through your support channel (email, live chat, etc.), the ticket management system creates a “ticket.” Based on your customer support workflow, agents could choose tickets independently or be assigned to specific ones.
This initiates the rollercoaster ride of dealing with dissatisfied customers. 😢
The ticket tracking software essentially documents the customer request and their subsequent interactions with customer service reps. As a result, customers won’t have to repeat their concerns multiple times ( and lose their cool during conversations! )
Here are the several benefits of using issue tracking software:
Essentially, the IT tracking software can help you zap away any concerns a customer may have.
Top 15 Issue Tracking Software for 2021
Here are the top 15 issue tracking software on the market:
1. UDN Task Manager
UDN Task Manager is one of the highest-rated productivity and issue tracking tools used by productive teams in small and large companies.
With this customer service project management software , your teams can deliver the best results for customer retention.
Turning your stressful sighs into wide victory smiles! 😄
Here are a few ways UDN Task Manager can help you with issue management:
This agile project management tool has a feature-rich Free Forever Plan that supports unlimited members and tasks. Paid plans start as low as $5/month per user.
2. GitLab
GitLab is an issue tracking tool that lets you monitor the workflow status of every issue with their dedicated issue board.
However, when the issue tracking app releases new features, only testers and developers can access those features until it’s enabled for everyone.
GitLab has a free plan, and paid plans start at $19/user per month.
3. Zendesk
Zendesk is an issue tracking software that compiles your organization’s customer tickets in one place. It lets you manage, assess, and resolve issues to achieve customer satisfaction .
In short, with this issue management software you can multitask with ease instead of messing up several tasks at once! 😅
Zendesk has a free plan, and paid plans start at $19/user per month.
4. Sentry.io
Sentry.io is a bug reporting tool that helps you prioritize, identify, reproduce, and fix issues.
On the downside, the app doesn’t let you store an issue’s historical data.
The problem?
If the same bug or error crawls in again, you won’t have access to a knowledge base with the right solutions. 🪲
Sentry.io has a free plan, and paid plans start at $29/user per month.
5. Airbrake
Airbrake is the Sherlock Holmes of issue management software.
Why?
It shares real-time alerts of issues with the team and depicts the exact trail of events that led to a specific issue so that you can prevent it from happening again. 🕵️♂️
However, the app lacks native agile features like sprints and assignment management.
Let’s see if you should put an (air)brake on this one…
Airbrake has paid plans starting at $17/user per month.
6. Bugsnag
Bugsnag is a bug tracking tool that supports seamless bug management.
It monitors application stability and allows you to make data-driven decisions on building new features or fixing bugs. This way, you can create an agile workflow and track bugs efficiently.
However, you don’t get insights into the stability of all your apps in their free plan.
Has this bug tracking software hit a snag?
Let’s find out…
Bugsnag has a free plan, and paid plans start at $69/user per month.
7. nTask
nTask is an issue tracking software that lets you prioritize issues according to severity levels.
You can assign issues to a specific member and track progress with ease.
This way, you’ll know if a team member is actually working on high-priority issues without having to nag and remind them!
nTask has a free plan, and paid plans start at $3.99/user per month.
8. Marker.io
From collecting team feedback to reproducing errors effectively, Marker.io can be a one-stop solution for software testing and customer feedback.
Unfortunately, you can’t create free-form diagrams to visualize and analyze concepts with this bug tracking software.
However, you can integrate Marker.io and UDN Task Manager for effortless collaboration and syncing.
Marker.io offers paid plans starting at $49 for 5 users/month.
Want to simplify your bug reporting process?
Here’s a guide on how to create the perfect bug report in UDN Task Manager using Marker.io
9. HubSpot
With HubSpot , you get extensive information on customer tickets, including customer product details, an issue’s history, feedback, and more.
On the downside, its free plan doesn’t offer customer experience and satisfaction surveys.
Seems like you either part ways with your money or customers! 😭
HubSpot offers free tools, and paid plans start at $50/month for two users.
10. Zoho
Zoho BugTracker is a bug tracking system that notifies customer service reps when new issues are submitted and when updates are made.
This bug tracker lets you create a personalized interface that meets the needs of both your team and customers.
Guess you could say you’ve killed two bugs with one stone!
Zoho has a free plan for up to three users, and paid plans start at $4/user per month.
11. HappyFox
HappyFox organizes tickets based on category, urgency, and progress. You can collect and analyze customer feedback to understand where there is room for improvement. 🗂
However, this defect tracking tool doesn’t make your team’s workload more manageable since it doesn’t let you build and use a sprint backlog .
Seems like HappyFox won’t “support” the happiness of your service team!
Request a custom quote from HappyFox.
12. Wrike
Wrike helps teams address customer issues quickly and effectively with their pre-built ticketing system and helpdesk template.
Unfortunately, you won’t get time tracking features, Gantt charts, or custom fields in its free plan.
We know, wrike?
Wrike has a free plan, and paid plans start at $9.80/user per month.
Wrike missing important features? Check out these top Wrike alternatives !
13. Atlassian Jira
Jira is an issue tracking system that lets team members find bugs and issues while testing products.
Jira project management can also give you full control over your product’s end-to-end development. This way, your customers won’t take full control of your bug request forms!
However, Jira’s extremely complicated to use and they’re now forcing you to migrate to their cloud since they’re saying goodbye to their server offering!
Jira has a free plan, and paid plans start at $7/user per month.
Not convinced about Jira? Check out these top Jira alternatives !
14. Redmine
Redmine is an open source project management and issue tracking tool that lets you view issues on a timeline, Gantt chart, and calendar.
However, the app’s Gantt and calendar views don’t have drag-and-drop functionality.
Can Redmine still guard you against a digital landmine of issues? 💣
Let’s find out…
Redmine has a free plan, but some plug-ins require a payment.
Not convinced about Redmine? Check out these b est Redmine alternatives !
15. FreshDesk
FreshDesk is an omnichannel platform that lets teams communicate with customers via email, chat, phone, or social media.
But can this issue tracker help your team keep things fresh?
Let’s see…
FreshDesk has a free plan, and paid plans start at $19/user per month.
A Sprinkling of Issues? Not Anymore!
With efficient issue tracking software, your customer support workflow will operate smoothly, and you’ll be able to win over your customers.
And while all the tools we mentioned here can help you with one aspect or the other, UDN Task Manager takes care of everything!
With UDN Task Manager , you can group similar bugs together by adding Tags to them. Additionally, you can speed up your issue tracking process with pre-made Templates for Bug Queues , Agile Project Management , Product Management, and more.
Switch to UDN Task Manager for free to transform your issue management journey into an absolute cakewalk.
